Frequently Asked Questions

Yes. Trackabeast is fully responsive and accessible via any web browser on smartphones, tablets, and desktops. This allows your volunteers and fosters to update animal records or check medical reminders while on the go.

Absolutely. We offer a free trial with no credit card required. We'll send you a bill during our next billing period which you can pay if you want to continue. You can also explore our Public Demo to see the interface in action before signing up.

You are allowed an unlimited number of users and multiple access levels. You can set up each user yourself with a login, password, and permission level.

We'll catch up with you next time. You will not be charged retroactively. We have found our customers to be very trustworthy.

Yes, your trial account is actually a chargeable account. After you sign up, we'll send you a bill during our next billing period which you pay if you want to continue. If you don't want to continue, we hope you'll let us know — and tell us why. Maybe we can improve it.

Yup, that too.

You can log every medical event — from vaccinations and spay/neuter surgeries to fecal results — directly into an animal's profile. The system allows you to set reminders that appear on your reminders page. These can be filtered by date, ensuring no animal misses a booster or check-up. Email reminders are coming soon.

Yes. Trackabeast includes customizable application forms for fosters and adopters as well as volunteers, owner surrenders, and any type of application you would like to have. You can track the status of every application, maintain communication logs, and store signed contracts directly in Trackabeast.

Yes — if your change is something that will benefit many of our groups and is not prohibitive cost-wise, we will do it for you. We have been adding upgrades like crazy this year.

Your data belongs to you. Trackabeast provides a "slice and dice" export feature that allows you to download all your records into Excel-compatible spreadsheets at any time for offline reporting or migration. You can access these on Trackabeast even after you leave.

Security is a top priority. Trackabeast uses industry-standard encryption and secure cloud hosting to ensure your animal records, donor information, and financial data are protected and backed up daily.

Yes. We currently offer Polish and will be adding Spanish, French, and German shortly. We will gladly add your language when you sign up.

We accept PayPal or credit card. We are also happy to automatically bill your credit/debit card. Payment details will be provided on the invoice which you'll receive a few weeks into your free trial.

Most of our customers pay every 6 months in advance. We can also bill you monthly, 3 times a year, or quarterly. Let us know what your preference is.

If there's anything we can do to improve your experience, please don't hesitate to contact us. However, if you pay in advance but stop using Trackabeast during that time, the unused portion will be refunded.

We pride ourselves on personalized customer service. Our support team is available via email, phone, and even Zoom to assist you with everything from initial data imports to advanced reporting questions.